TRAININGS 

Below are a few of the full listings available from our faculty. Stay tuned as new content is added regularly. For a full list of available trainings and workshops, click the button to the right.

Abstract Structure

Title: Performance Management

Hours: Total of Four 4-hour sessions

Number of Participants: 16

Includes: DiSC Assessment

 

This interactive course is designed to improve Communication Skills & Performance Management for Leaders. Participants start with an assessment (DiSC) to build self-awareness on their communication styles and behavioral tendencies. This course will then provide practical frameworks for feedback and coaching, which are essential in driving effective communication. This includes a common understanding, language, and tools for participants to apply on the job.    

Class 1: Intro to Communication & Performance Management

  1. Setting the stage – Course purpose, objectives, and expectations.

  2. Emphasis on link between Performance Management, Feedback, Coaching 

  3. Obligations of a leader

  4. Building blocks activity and debrief

  5. DiSC Assessment – Start with self-awareness of communication style and tendencies

 

Class 2: Feedback and Coaching

  1. Introduction of feedback and coaching framework

  2. Activities to better understand effective/ineffective feedback and coaching

  3. Overcoming barriers to feedback and coaching

  4. Application of coaching and feedback framework
     

Class 3:  Performance Management

  1. What does it mean to be a leader

  2. Driving management accountability

  3. Review of Performance Management process, timeline, and expectations

  4. Leverage tools and resources for effective performance management

 

Class 4:  The topics covered in this class will be determined based on the needs of participants. Classes 1, 2, & 3 will help uncover developmental areas most pertinent to participants.

Abstract Structure

Title: Professional Communication Skills

Hours: Total of Six 4-hour sessions

Number of Participants: 20 maximum

Includes: DiSC Assessment

This course is designed to improve Communication Skills across various modes, which include individual, group, or technologically-based interactions. Particularly in a world with reliance on rapidly expanding technologies, building effective and professional communication skills require a set of skills to achieve desired outcomes. Participants start with an assessment (DiSC) to build self-awareness of their own communication styles and their impact on others. Students will highlight common barriers to effective communication, while exploring fundamental skills and tools to enhance verbal, written, and presentation skills. 

 

Please note: Course content and time investment can also be customized to an individual company’s needs.

Abstract Structure

Title: Presentation Skills - Live Events

Hours: 3 - 4 

Number of Participants: 20 maximum

Includes: Clinic for Your Current Projects

This course is designed to improve live Presentation Skills, which include individual, group, or technologically-based interactions. Students will focus on overcoming common barriers to effective presentation skills and gain tools to enhance verbal, nonverbal, focus, and presentation skills. Video or recorded presentation skills are taught separately.

Open to anyone, this course can be suitable for managers, supervisors, frontline employees, human resources professionals, undergraduate, or graduate students interested in developing or enhancing professional presentation skills. 

 

Please note: Course content and time investment can also be customized to an individual company’s needs.

Abstract Structure

Title: Maximizing Efficiency in Virtual Teams

Hours: 1.5

Number of Participants: 20 maximum

This course is designed to improve your management and facilitation skills in virtual teams.  

While virtual work is common, it is an entirely new way of working for many. We are human and have innate needs for socialization and interaction. In aligning with practicing distancing and in building new skills, we must adapt to new ways of working. Particularly for those who are working from home for the first time, it is an adjustment. It may take a moment to find a setup and rhythm that works for you. Both at the individual and group levels and it can certainly be done!

 

If done right, by incorporating practices, processes, and structure to virtual meetings can help us adapt quicker to changes and allow teams to efficiently and effectively reframe how we look at new ways of working. 

 

Please note: Course content and time investment can also be customized to an individual company’s needs.

Abstract Structure

Title: Mental Health Issues in Client Services

Hours: One 4-hour session

Number of Participants: 12 minimum - 30 maximum

This interactive course is separated into two parts

A body of research literature has been growing in the past three decades that documents the comorbid prevalence of mental health and substance abuse disorders in direct social service community-based organizations.  This section is designed to increase staff awareness about various signs and symptoms of key disorders, so as to help increase discernment between client resistance to behavioral change, versus need for appropriate referral to other adjunct community services for more intensive clinical treatment. 

 

At the end of the workshop, participants will be able to utilize at least 4 new active coping strategies and 3 grounding techniques with clients.

Abstract Structure

Title: Self Care for Social Service Workers

Hours: One 4-hour session

Number of Participants: 12 minimum - 30 maximum

This interactive course is separated into two parts

A body of research literature has been growing in the past two decades that documents the emergence of vicarious traumatization in professionals, particularly those in the helping professions.  This section is designed to increase participants’ awareness about the syndrome, as well as identifying intervention strategies to help reduce vicarious traumatization symptoms in staff and organizations.

 

At the conclusion of the plenary, the participant should be able to identify symptoms of vicarious traumatization, and list 3 organizational strategies to reduce its effects.

 

At the end of the workshop, participants will be able to list 4 active coping strategies to reduce the effects of vicarious traumatization in their lives. 

Abstract Structure

Title: Intergenerational Leadership

Hours: Total 4-hour session

Number of Participants: Up to 20

Includes: Team Leadership Assessment

 

This interactive course is designed to improve Intergenerational Leadership Skills & Performance Management. Participants start with an assessment to build self-awareness on their leadership styles from the perspectives of both senior and "millennial" leaders. This course will then provide practical frameworks for feedback and coaching, which are essential in driving organizational effectiveness and leadership. 

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