© 2018 by Impact Capital, LLC 

Trainings & Workshops

Communications

Below are a few of the full listings available from our faculty. Stay tuned as new content is added regularly. For a full list of available trainings and workshops, click the button to the right.

Title: Performance Management

Hours: Total of Four 4-hour sessions

Number of Participants: 16

Includes: DiSC Assessment

 

This interactive course is designed to improve Communication Skills & Performance Management for Leaders. Participants start with an assessment (DiSC) to build self-awareness on their communication styles and behavioral tendencies. This course will then provide practical frameworks for feedback and coaching, which are essential in driving effective communication. This includes a common understanding, language, and tools for participants to apply on the job.    

Class 1: Intro to Communication & Performance Management

  1. Setting the stage – Course purpose, objectives, and expectations.

  2. Emphasis on link between Performance Management, Feedback, Coaching 

  3. Obligations of a leader

  4. Building blocks activity and debrief

  5. DiSC Assessment – Start with self-awareness of communication style and tendencies

 

Class 2: Feedback and Coaching

  1. Introduction of feedback and coaching framework

  2. Activities to better understand effective/ineffective feedback and coaching

  3. Overcoming barriers to feedback and coaching

  4. Application of coaching and feedback framework
     

Class 3:  Performance Management

  1. What does it mean to be a leader

  2. Driving management accountability

  3. Review of Performance Management process, timeline, and expectations

  4. Leverage tools and resources for effective performance management

 

Class 4:  The topics covered in this class will be determined based on the needs of participants. Classes 1, 2, & 3 will help uncover developmental areas most pertinent to participants.

Title: Professional Communication Skills

Hours: Total of Six 4-hour sessions

Number of Participants: 20 maximum

Includes: DiSC Assessment

This course is designed to improve Communication Skills across various modes, which include individual, group, or technologically-based interactions. Particularly in a world with reliance on rapidly expanding technologies, building effective and professional communication skills require a set of skills to achieve desired outcomes. Participants start with an assessment (DiSC) to build self-awareness of their own communication styles and their impact on others. Students will highlight common barriers to effective communication, while exploring fundamental skills and tools to enhance verbal, written, and presentation skills. 

Open to anyone, this course can be suitable for managers, supervisors, frontline employees, human resources professionals, undergraduate, or graduate students interested in developing or enhancing professional communication skills. 

 

Topics and Course Content:

 

  • Going Beyond Words – Skills Needed for Effective Communication

  • It Starts With YOU – Building Self-Awareness and Impact on Others Through DiSC

  • Building Interpersonal Skills Through Active Listening

  • Accelerate Alignment Through Verbal, Written, and Presentation Skills

  • Demonstrate Professionalism in Various Settings (e.g. Work, Home, Digital)

 

Learning Goals and Results:

At the conclusion of the course, participants will be able to:

 

  • Better understand what effective communication means in today’s world

  • Build awareness on various communication styles, techniques, and processes (DiSC)

  • Follow email etiquette and written communication techniques

  • Improve business writing skills in areas such as business letters, proposals, filling forms, agreements, business emails, etc. 

  • Learning ways to flex and adapt your style based on your audience

  • Develop communication skills, including verbal, nonverbal, listening, and preparation

  • Apply appropriate methods of communication for various modes of delivery (verbal, email, instant messenger, social media, meeting etiquette, presentations, etc.)

  • Understand cultural implications on communication styles

  • Recognize professional communication as a reflection of self and their organization

 

Please note: Course content and time investment can also be customized to an individual company’s needs.

Title: Presentation Skills - Live Events

Hours: 3 - 4 

Number of Participants: 20 maximum

Includes: Clinic for Your Current Projects

This course is designed to improve live Presentation Skills, which include individual, group, or technologically-based interactions. Students will focus on overcoming common barriers to effective presentation skills and gain tools to enhance verbal, nonverbal, focus, and presentation skills. Video or recorded presentation skills are taught separately.

Open to anyone, this course can be suitable for managers, supervisors, frontline employees, human resources professionals, undergraduate, or graduate students interested in developing or enhancing professional presentation skills. 

 

Topics and Course Content:

 

  • Beginning at the End – Understanding Where You Want Your Audience to Land

  • Start Your Engines – Strengthen Your Mechanics

  • Building Self-Awareness - Non-verbals and Relaxation 

  • Getting Out of Your Own Way - Cues That You're Self-Editing 

  • Let's Get Clinical - Working on One Main Point of Personal Coaching Through Current Project

 

Learning Goals and Results:

At the conclusion of the course, participants will be able to:

 

  • Better understand what effective communication means in today’s world

  • Build awareness on various presentation styles, techniques, and processes

  • Improve verbal skills in areas such as diction, presence, posture, self-editing 

  • Learning ways to flex and adapt your style based on your audience

  • Recognize professional communication as a reflection of self and their organization

  • Focus on individual points of growth through their current work or project

 

Please note: Course content and time investment can also be customized to an individual company’s needs.